Terms of Service

These terms govern your use of Chatlr (the "Service") operated by CliqStream B.V., registered at Stadhouderskade 85, 1073 AT Amsterdam, Netherlands ("we", "us"). By creating an account or otherwise using the Service you agree to these terms. If you do not agree, please do not use Chatlr.

1. The service in plain terms

Chatlr is a subscription interface to large language models. You pay a flat monthly fee for access to abstracted model tiers (Fast, Smart, Best) routed across multiple AI providers. We do not sell raw API access or per-token usage. Usage is metered against your plan and capped at the limits described on chatlr.ai.

2. Chatlr is not OpenAI

Chatlr is independent of OpenAI, Anthropic, Google, and every other AI provider it routes to. We are not affiliated with, owned by, or endorsed by any of them. We hold no rights to the underlying models. All trademarks ("ChatGPT", "GPT", "Claude", "Gemini", etc.) remain the property of their respective owners. Their use on Chatlr is nominative only — i.e. to identify which API your conversation is running against. See our Disclaimer for the full statement.

3. Eligibility & accounts

You must be at least 13 years old (16 in the EU / EEA) to use Chatlr. You are responsible for keeping your credentials secure and for any activity under your account. Notify us immediately at hello@chatlr.ai if you suspect unauthorised access.

4. Subscription plans & billing

• Paid plans renew monthly until cancelled. Pricing is shown on the plans page and on the Stripe Checkout confirmation before you commit.
• You can cancel at any time from your account settings. Cancellation stops the next renewal; access continues until the end of the current billing period.
• We do not pro-rate refunds for partially used months. If a charge looks wrong, email us within 30 days and we will investigate.
• We may change prices for future billing periods with at least 30 days notice by email. Continued use after the change means you accept the new price.
• Usage is capped per plan; you will be notified inside the app when you near or hit your cap. We do not bill overage charges.

5. Acceptable use

You agree not to use Chatlr to:

• Violate any law or any third party's rights, including intellectual-property rights.
• Generate or distribute content depicting the sexual exploitation of minors, non-consensual intimate imagery, or content that incites violence.
• Generate spam, phishing material, malware, or content designed to deceive at scale (impersonation, synthetic identity fraud).
• Build a competing service by scraping, mirroring, or systematically extracting our prompts, responses, or interface.
• Reverse-engineer the Service, attempt to extract upstream provider credentials, or circumvent rate limits, caps, or anonymous-tier gates.
• Use the Service to make decisions about people (hiring, lending, benefits, criminal justice) without independent human review.

Use that would violate the policies of an upstream provider (OpenAI, Anthropic, etc.) also violates these terms.

6. Your content

You own the prompts you send to Chatlr. You grant us a limited licence to process those prompts solely for the purpose of operating the Service — routing to providers, storing your history, metering usage. We do not train AI models on your content and we do not share it with third parties beyond the sub-processors listed in our Privacy Policy.

7. AI-generated output

As between you and us, you own the output the Service returns in response to your prompts, subject to the policies of the underlying AI provider. We make no warranty that AI-generated output is original, non-infringing, accurate, or fit for any specific purpose. See Disclaimer.

You are responsible for reviewing AI output before using it in any public, commercial, or decision-making context.

8. Our intellectual property

The Chatlr name, logo, website, code, and brand assets are the property of CliqStream B.V. and are protected by copyright and trademark law. These terms do not grant you any rights to them beyond what is necessary to use the Service.

9. Third-party providers

Your prompts are routed to AI providers including OpenAI and Anthropic. Each provider has its own usage policy. You agree to comply with the selected provider's policy in addition to these terms. We have no responsibility for provider outages, policy changes, or model deprecations beyond using reasonable efforts to provide alternatives.

10. Suspension & termination

We may suspend or terminate your account if you breach these terms, if your payment fails after reasonable notice, or if continued operation of your account exposes us or other users to legal or security risk. We will give you advance notice where reasonably possible.

You can terminate at any time by cancelling your subscription and deleting your account from settings.

11. Disclaimer of warranties

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of liability

To the maximum extent permitted by law, CliqStream B.V. is not liable for indirect, incidental, consequential, special, or exemplary damages arising from your use of, or inability to use, the Service — including reliance on AI output, lost profits, or data loss. Where liability cannot be excluded, our aggregate liability is limited to the greater of (a) the fees you paid us in the 12 months before the event giving rise to the claim, or (b) one hundred euros (€100).

13. Indemnification

You agree to indemnify and hold CliqStream B.V. harmless from claims arising out of your breach of these terms or your misuse of the Service, including any claim that your prompts or your use of AI output infringed a third party's rights.

14. Changes to these terms

We may update these terms. If we make a material change, we will notify account holders by email at least 14 days before the change takes effect. The "Last updated" date at the top of this page reflects the most recent change.

15. Governing law & disputes

These terms are governed by the laws of the Netherlands, without regard to conflict-of-law principles. Disputes will be brought before the competent courts of Amsterdam, unless mandatory consumer protection law in your country of residence requires otherwise.

16. Contact

Questions, support, or notice of breach? hello@chatlr.ai.

These terms are written to be readable, not as substitute legal advice. Specific obligations in your jurisdiction may apply independently.